Cancellation & Refund Policy

We at Creatisoul LLP strive to provide our customers with the best possible experience. If you wish to cancel your order or request a refund, please read the following policy.

Cancellation Policy

You may cancel your order at any time before we start work on your project. To cancel your order, please contact us by email at cancel@creatisoul.com. We will confirm your cancellation by email and provide a refund if applicable.

Refund Policy

If you are not satisfied with our services, please contact us at refund@creatisoul.com to request a refund. We will review your request and, if we determine that a refund is appropriate, we will provide a refund as follows:

• If you request a refund before we start work on your project, we will provide a full refund.
• If you request a refund after we have started work on your project, we may provide a partial refund based on the amount of work completed.
• If you request a refund after we have completed your project, we will not provide a refund.

We reserve the right to refuse a refund request if we determine that the request is fraudulent or abusive.

Changes to this Policy

We may update this Cancellation & Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.

Contact Us

If you have any questions about this Cancellation & Refund Policy, please contact us at refund@creatisoul.com.

Last updated: 20 Dec 2022